Privacy Assurance

This privacy notice sets out how Richmond Therapy Space uses and protects any information that you give us when you visit this website or when you contact us by other means and the lawful basis under the Data Protection Act 1998 and the General Data Protection Regulations (‘GDPR’ enacted on May 25th 2018) that permits us to do so.

You may visit our website freely without having to contact or use our services. We do not use cookies or Google Analytics to track your access to our website.

Consent to hold your personal data

We are committed to ensuring that your privacy is protected and will seek your explicit written consent to hold personal data about you, specifically and only for the purposes of  giving you information and offering a service to you. We may also analyse data you provide us with for the purposes of providing the best possible service to you.

If you make contact via this website or by phone you will be asked to provide certain information by which you can be identified (see below). You can be assured that all this information is held securely and will only be used in accordance with data protection principles, our data protection and confidentiality policies and ethical principles (as contained in the British Association for Counsellors and Psychotherapists Ethical Framework for the Counselling Professions: July 2016).

The basis on which we hold or share information about you is outlined below and also the limits around confidentiality. You have the right of access to information we hold about you and to amend or ask for deletion of information that may not be accurate or correct. Please contact us if you wish to view the data we hold about you. We will not hold your data for longer than is deemed necessary for the purposes of providing you with a service, following best practice and legal guidance. If you wish to know how long we hold data or notes for please contact us.

By visiting our website you are agreeing to the contents of this Privacy Notice.
For the purpose of the Data Protection Act 1998 and the GDPR, the data controller is Michelle Lacy, Richmond Therapy Space, Parkshot House, 5 Kew Road, Richmond, Surrey, TW9 2PR. You may also contact us via

The types of personal data we collect and use

Whether or not you become a therapist who uses our services we will use your personal data for the purposes of assessing your suitability as such. We collect the majority of this information during first contact and in the lead up to or during any introductory meeting. We will advise you if any of this data is optional.

At first contact

We will collect the following information in order to discuss your enquiry and arrange an introductory meeting:
•Your name
•Contact information including your telephone number and email address
•How you heard about our service

In preparation for and during the introductory meeting

In advance of and during an introductory meeting, we will collect the following information to establish whether we are able to offer you a service that matches your needs:

• Address, website information and full contact details
• Professional memberships – including registration and accreditation details
• Training and pre/post qualification client work hours
• Client group experience and expertise
• Preferred working hours/days
• Clinical supervision arrangements
• Professional indemnity insurance and any other insurance required to be in place
• Any additional information regarding work and personal experience
• Information related to questions you may wish to ask

During the introductory meeting you will be asked to sign a form which includes providing consent to give us permission to process your data.

What we do with the information gathered

We collect this information to understand your requirements as a counsellor/psychotherapist seeking a clinical practice to work from and for us to ensure that all counsellors/psychotherapists working from Richmond Therapy Space meet the highest professional and ethical practices required within the industry. If you choose to take up a service that we offer, we will also use your contact details to set up contract arrangements, for invoicing and to provide information, either related to our service or which we believe may be relevant to you professionally.

The lawful basis and purpose of holding this data is to ensure that we can meet the terms of assessing your suitability for and offering you services provided by Richmond Therapy Space.  We will also use your personal data to meet any legal obligations placed upon us – for instance when you exercise your rights to see what data we hold under data protection law or in order to meet any legal compliance placed on us; or occasions where we may be obliged to disclose information related to safeguarding children, young people and adults at risk.

Your written consent will be requested at the introductory meeting for the potential need to disclose information to other bodies, where either required by law or where a professional ethical or clinical issue is deemed to require it.

How we store your personal data

The data that we collect from you is not transferred outside the European Economic Area (“EEA”). We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy notice and my data protection and confidentiality policies.

All information you provide to us is stored securely. Any payment transactions via your bank will only be identified by an anonymised client reference and no other information will be required or shared.

Please note, the transmission of information via the internet cannot be completely secure. We have in place security measures to protect your personal data, but we cannot guarantee the security of your data transmitted to my site, particularly by email; any transmission is at your own risk. Once we have received your information, we will use our own policies and procedures as far as is reasonably possible to prevent unauthorised access.

Controlling your personal information

We do not share your personal information with anyone else and would only do so if we have your permission. In exceptional circumstances, we may be required by law or professional responsibility to disclose certain information.  We would discuss this with you first, wherever possible, but if you do not give consent we may still be required to disclose information. This may relate to situations where you may be at risk of harm, causing harm to others, the safeguarding of children, young people and adults at risk, acts of terrorism or required under a legal obligation.


We are committed to making sure your information is secure and have in place appropriate policies and procedures to prevent unauthorised access or disclosure. There are suitable and appropriate physical and electronic procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites that may be of interest. However, we have no control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at their privacy statements

Access to information

You have the right of access to the personal information which we hold about you under the Data Protection Act 1998 and the GDPR. You can contact us if you wish to examine what we hold and believe that any information we are holding on you is incorrect or incomplete. Steps will be taken to correct any incorrect information that we hold. There is no charge to access this information and it will be provided to you within one week unless circumstances require longer, but this will not exceed a month in any event.

You have the right to complain to the Information Commissioners’ Office in connection with enforcement and compliance with data protection law at

Contact us

Questions, comments and requests regarding this privacy notice, should be addressed to us by email to